At VRG Knoxville, we provide quality customer service while acting as a liaison between our clients and their customers.

Providing exceptional service is always our main goal as we assist customers and create a pleasant and engaging customer experience. Our customer service representatives aim to ensure excellent service standards by responding efficiently to customer inquiries and maintaining high customer satisfaction.

WHAT WE DO

OUR CUSTOMER SERVICE REPRESENTATIVES:

• Respond to inbound calls, emails, and other related correspondence

• Develop and maintain positive working relationships with business managers

• Complete applications with prospective clients and follow up on all necessary documents per client request and business profile

• Update Company Customer Relationship Software with customer contact interactions

• Follow communication procedures, guidelines and policies

• Have strong phone contact handling skills and active listening

• Successfully achieve and exceed established performance goals

• Posess strong interpersonal and communication skills and active listening skills

• Are experienced in a fast paced environment

• Can work independently and make effective use of resources